Customer Support & Operations Specialist - Remote

Overview

Pluto is looking to hire email and phone customer support operators to join our Product & Customer Support operations team. This is a multi-functional role, where you will have the opportunity to support our current and future customers as we scale.

In Short

• Work closely with fast-growing companies in MENA as their direct line of contact and support.
• Partner closely with account management, product, and engineering teams to resolve customer questions.
• Be the first line of defense for our customers through our communication channels.
• Help our customers via E-mail, Intercom, WhatsApp, and Phone call support.
• Create help articles, videos, and content to assist companies in onboarding and using Pluto effectively.
• Help Pluto scale efficiently by automating significant portions of your work.
• Utilize critical thinking skills to diagnose and solve potentially complex problems.
• Be adaptable, willing to learn, grow, and develop in a fast-paced startup environment.
• Maintain an industry-leading satisfaction rate with our customers.
• Own a critical piece of the feedback loop, providing insights to improve the product.

Requirements

• Excellent verbal and written communication skills in English.
• Ability to understand a complex product quickly.
• Strong writing skills for help articles and maintaining help centers.
• Proactive attitude in engaging with customers and team members.
• Ability to escalate issues effectively to engineering and product teams.
• Strong investigative and critical thinking skills.
• Some basic understanding of APIs is a huge plus.
• Time & load management.

Benefits

• Flexible vacation policies.
• Fully remote workplace.
• Work-from-home stipend to support your home office needs.