Remote Member Service Representative

Overview

Geauga Credit Union is seeking a dynamic and customer-focused individual to join our team as a Remote/Office Member Service Representative. As the face of our credit union, you will play a vital role in providing top-notch service to our members, both remotely and in person.

In Short

• Serve as the first point of contact for our members, both remotely and in person.
• Promote and sell products and services to members, including loans and credit cards.
• Process account transactions accurately and efficiently.
• Educate members on digital banking services.
• Assist with technical issues related to online and mobile banking.
• Resolve member complaints and escalate complex issues.
• Participate in team meetings and training sessions.
• Provide administrative support to other departments.

Requirements

• High school diploma or equivalent.
• 1-2 years of customer service experience, preferably in financial services.
• Excellent communication and interpersonal skills.
• Proficient in computer skills and basic banking operations.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Detail-oriented and able to handle confidential information.
• Willingness to work remotely and in-person as required.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Profit sharing program.
• Paid time off and holidays.
• Career development opportunities and training programs.
• Employee wellness program.