Member Service Representative - Hybrid Remote

Overview

As a Member Service Representative at Mortgage Center, you will provide exceptional customer service by answering inbound calls and responding to various member inquiries in a hybrid remote setting.

In Short

• Hybrid remote position based in Southfield, MI.
• Work hours from 10 AM to 6 PM.
• Pay rate ranges from $18 to $20 per hour.
• Responsible for answering inbound calls and responding to emails and written requests.
• Clarify and research inquiries to provide accurate information.
• Resolve problems by researching and implementing solutions.
• Focus on quality and accuracy in member service.
• Opportunity to increase knowledge of the mortgage industry.
• Must have at least 1 year of customer service experience.
• Proficiency in Microsoft Office applications.

Requirements

• Great customer service skills with at least 1 year of experience.
• Excellent organizational and time management skills.
• Critical thinking skills for fast-paced environments.
• Professional verbal and written communication skills.
• Proficiency in Microsoft Outlook, Word, and Excel.

Benefits

• Growth opportunities within the company.
• Training opportunities in the mortgage industry.
• Dynamic work environment with high-performing teams.
• Supportive company culture encouraging new ideas.
• Opportunity to make a significant impact in your role.