Member Solutions Counselor - Remote

Overview

The Member Solutions Counselor role involves helping members who are facing financial difficulties by providing counseling and developing repayment arrangements.

In Short

• Keep open lines of communication with delinquent members.
• Work closely with investor credit unions.
• Utilize problem-solving skills to tackle issues.
• Make daily outbound calls to review financial statuses.
• Be creative in developing resolution strategies.
• Communicate effectively to convey options.
• Make quick decisions confidently.
• Deescalate situations using sympathy.
• Display grit and perseverance.
• Work in a fast-paced, regulated environment.

Requirements

• Minimum of 1 year in collections or customer service.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Knowledge of FHA, Fannie Mae, Freddie Mac, Ginnie Mae guidelines.

Benefits

• Growth opportunities for ambitious individuals.
• Work with high-performing teams.
• Dynamic and fast-paced work environment.