Member Solutions Specialist - Collections - Remote

Overview

The Member Solutions Specialist is responsible for minimizing loss and maximizing recovery of delinquent and potentially delinquent accounts for the credit union while establishing WIN-WIN solutions, building relationships and providing excellent member service.

In Short

• Initiates and administers collection actions on member accounts.
• Documents all collection actions taken.
• Negotiates and coordinates payment arrangements with members.
• Ensures security and confidentiality of private member information.
• Communicates effectively with members regarding delinquent accounts.
• Reviews accounts for due diligence and makes recommendations.
• Stays compliant with State and Federal laws.
• Maintains knowledge of assigned duties and requests training as needed.
• Works to meet or exceed collection goals.
• Educates account holders on potential legal actions from delinquency.

Requirements

• High school diploma or equivalent.
• 6 + months of similar or related experience.
• Knowledge of collection procedures and related laws.
• Understanding of Credit Union loan products and policies.
• Excellent communication and public relations skills.
• Ability to work well independently and under stress.

Benefits

• Flexible scheduling as necessary.
• Opportunity for additional training and development.
• Work remotely or at a specified credit union location.