Collections Specialist - Remote

Overview

Join a high-performing team for an NYC-based custom apparel start-up as a Collections Specialist, responsible for managing the entire invoice collection process and ensuring timely payments.

In Short

• Manage the invoice collection process for over $40 million in revenue.
• Follow up with customers on open and overdue invoices.
• Handle case escalations and complex invoices.
• Coordinate with universities, student organizations, and companies on payments.
• Track and report on overall collections metrics.
• Apply check and Venmo payments to invoices.
• Take card payments over the phone.
• Apply discounts and refunds to invoices.
• Proactively find new ways to improve processes.
• Work in a fast-paced, evolving environment.

Requirements

• 4+ years of experience in Finance, Collections, or Accounts Receivable.
• Strong knowledge of collections processes and invoicing.
• Excellent communication skills in English.
• Customer-centric mindset with negotiation skills.
• Experience working with global clients.

Benefits

• Competitive annual salary.
• Health insurance.
• Learning opportunities.
• Great company culture.