Collections Specialist - Remote

Overview

The Collections Specialist will be responsible for contacting clients to collect outstanding payments, identifying the right point of contact for payment inquiries, and efficiently managing transactions within the company’s system. This role requires strong communication skills, persistence, and a professional approach to handling customer interactions.

In Short

• Call clients to collect overdue payments in a professional and respectful manner.
• Maintain a confident and persuasive approach when engaging with clients regarding payments.
• Identify and communicate with the appropriate contact person for payment inquiries.
• Accurately track and input transactions into the client’s software system.
• Follow up on payment commitments and ensure timely resolution of outstanding balances.
• Maintain detailed records of customer interactions, payment agreements, and collection efforts.
• Collaborate with internal teams to resolve disputes and provide necessary account details.
• Adhere to company policies and compliance guidelines in all collection activities.

Requirements

• Strong communication skills.
• Persistence in following up with clients.
• Ability to maintain professionalism in all interactions.
• Experience in collections or customer service is a plus.
• Proficient in using software for tracking transactions.
• Detail-oriented and organized.

Benefits

• Opportunity to work remotely.
• Flexible working hours.
• Supportive team environment.
• Professional development opportunities.