Spanish-Speaking Customer Service Representative - Remote

Overview

As a Spanish-Speaking Customer Service Representative, you will be responsible for handling inbound and outbound customer communication, assisting with inquiries, resolving issues, and ensuring a smooth customer experience. You’ll work closely with internal teams while maintaining clear and professional communication in both Spanish and English.

In Short

• Handle inbound and outbound calls, emails, and messages in Spanish and English
• Assist customers with inquiries, concerns, and issue resolution in a timely manner
• Provide accurate information about products, services, or processes
• Document interactions and update customer records in CRM systems
• Follow up with customers to ensure issues are fully resolved
• Escalate complex concerns when necessary
• Maintain a high level of professionalism and empathy in all interactions
• Meet performance metrics such as response time, resolution rate, and customer satisfaction

Requirements

• Fluent in Spanish and English
• Strong communication skills
• Experience in customer service preferred
• Ability to handle multiple tasks simultaneously
• Familiarity with CRM systems

Benefits

• Competitive salary
• Health benefits
• Professional development opportunities
• Supportive work environment
• Flexible working hours