Spanish-speaking Customer Service Representative - Remote

Overview

We are seeking a Spanish-speaking Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our Spanish-speaking customers, providing assistance, resolving issues, and ensuring a positive customer experience.

In Short

• Respond to customer inquiries in Spanish and English.
• Assist customers with product or service-related questions.
• Manage customer accounts and document interactions.
• Escalate complex issues to appropriate departments.
• Maintain a high level of customer satisfaction.
• Meet performance targets for response time and resolution rate.
• Contribute to a team-oriented environment.

Requirements

• Fluent in Spanish and English (written and spoken).
• Previous experience in customer service or related field preferred.
• Strong communication and active listening skills.
• Ability to multitask and problem-solve under pressure.
• Tech-savvy with proficiency in CRM systems and Microsoft Office/Google Suite.
• High attention to detail and a customer-first mindset.

Benefits

• Above market salary.
• HMO on Day 1 for principal and two dependents.
• Government-mandated benefits.
• Performance-based Incentives.
• Quarterly Company Events.
• 1,000 PHP De Minimis.
• Equipment and software provided.