Spanish Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives to join our dedicated team in Bulgaria, with a fully paid relocation package! In this essential role, you will be responsible for providing exceptional support to our Spanish-speaking clients, ensuring their inquiries and concerns are addressed with professionalism and care. Experience Bulgaria’s rich cultural heritage, stunning landscapes, and warm hospitality while building a rewarding career in a dynamic environment. If you are passionate about customer service and ready for a new adventure, we would love to hear from you!

In Short

• Provide high-quality customer service in Spanish through various communication channels, including phone, email, and live chat.
• Assist customers with their inquiries about products and services, delivering knowledgeable and helpful guidance.
• Effectively resolve customer complaints and issues, ensuring a positive and satisfactory experience.
• Document customer interactions accurately and provide feedback for continuous improvement in service delivery.
• Collaborate with team members to enhance service quality and tackle common challenges.
• Stay updated on company offerings and industry trends to offer well-informed assistance.
• Engage in ongoing training and development sessions to continuously improve your customer service skills.

Requirements

• Fluency in Spanish is required.
• Strong communication skills, both verbal and written.
• Ability to handle customer inquiries and complaints effectively.
• Team player with a collaborative mindset.
• Willingness to engage in ongoing training and development.

Benefits

• Fully paid relocation package to Bulgaria.
• Opportunity to work in a dynamic and supportive environment.
• Experience Bulgaria’s rich culture and beautiful landscapes.
• Career development opportunities within the company.