Spanish Speaking Customer Service Representative - Remote

Overview

This role is ideal for individuals who are passionate about health and wellness, and are dedicated to providing outstanding support to Spanish-speaking customers.

In Short

• Provide exceptional customer service to Spanish-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries regarding health and wellness products, including order placement, tracking, and product information.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Document customer interactions accurately in the company’s CRM system for record-keeping and service improvement.
• Stay updated on product offerings, promotions, and health trends to provide knowledgeable assistance to customers.
• Collaborate with cross-functional teams to ensure customer needs are met and feedback is addressed promptly.
• Promote a positive and informative experience for customers, encouraging their engagement with the brand.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Knowledge of health and wellness products is a plus.
• Proficiency in using CRM systems.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills.

Benefits

• Opportunity to work in a growing industry.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.