German Speaking Customer Service Representative for Eco-Friendly Products - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a German Speaking Customer Service Representative for the Eco-Friendly Products Department. This role is ideal for individuals who are passionate about sustainability and dedicated to providing exceptional support to customers interested in eco-friendly products.

In Short

• Provide outstanding customer service to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding eco-friendly products, their benefits, and usage recommendations.
• Handle customer complaints and resolve issues effectively to ensure customer satisfaction and loyalty.
• Document customer interactions accurately in the CRM system, maintaining detailed records of inquiries and resolutions.
• Stay informed about the latest trends in eco-friendly products and company offerings to provide knowledgeable assistance.
• Collaborate with internal teams to address specific customer needs and improve service quality.
• Foster a positive and engaging experience for customers, promoting eco-friendly practices and products.

Requirements

• Fluency in German is required.
• Strong communication skills, both verbal and written.
• Experience in customer service is preferred.
• Knowledge of eco-friendly products is a plus.
• Ability to work in a fast-paced environment.
• Proficient in using CRM systems.
• Strong problem-solving skills.

Benefits

• Opportunity to work in a sustainable industry.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Flexible working hours.