German-speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is looking for a motivated German-speaking Customer Service Representative to join our remote team based in Greece! In this role, you will provide top-notch customer support to our German-speaking clientele from the comfort of your home. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a pleasant and efficient service experience. If you are passionate about customer service and want to work in a flexible, remote position, we would love to hear from you!

In Short

• Provide exceptional customer service in German through various remote channels, including phone, email, and chat.
• Handle customer inquiries regarding products and services, ensuring accurate and prompt responses.
• Resolve customer complaints and concerns efficiently while maintaining a positive interaction.
• Keep accurate records of customer interactions and feedback to assist in service enhancement.
• Collaborate with team members to improve service delivery and effectively address common challenges.
• Stay informed about company products and policies to provide accurate information to customers.
• Engage in regular training sessions to enhance your skills and knowledge.

Requirements

• Fluency in German is required.
• Excellent communication skills in both written and spoken formats.
• Previous experience in customer service is preferred.
• Ability to work independently and as part of a remote team.
• Strong problem-solving skills and a positive attitude.
• Familiarity with customer service software and tools.
• Willingness to participate in training and development opportunities.

Benefits

• Flexible working hours.
• Work from home.
• Opportunities for professional growth and development.
• Supportive team environment.
• Competitive salary and benefits.