Online Store Advisor with Swedish and English - Remote

Overview

Mercier Consultancy is delighted to offer an exciting opportunity for an Online Store Advisor with proficiency in Swedish and English. This role is perfect for individuals looking to make a difference in the online retail space while enjoying a fully paid relocation package to join our passionate team. As an Online Store Advisor, you will assist customers through their online shopping journey, providing exceptional support and guidance. If you have a passion for customer service and e-commerce, we would love to have you on board!

In Short

• Assist customers in navigating the online store, addressing inquiries related to products, orders, and services in both Swedish and English.
• Provide personalized recommendations to enhance customers’ shopping experience and boost sales opportunities.
• Handle order processing, returns, and refunds effectively, ensuring a seamless customer experience.
• Collect and analyze customer feedback to improve products and services continually.
• Stay updated about current promotions, product launches, and trends to provide informed responses to inquiries.
• Collaborate with the marketing and logistics teams to optimize customer satisfaction and operational efficiency.
• Document customer interactions accurately in our internal systems for future reference.

Requirements

• Proficiency in Swedish and English is essential.
• Strong communication and interpersonal skills.
• Experience in customer service or e-commerce is preferred.
• Ability to work in a team-oriented environment.
• Problem-solving skills and attention to detail.
• Familiarity with online retail platforms is a plus.
• Willingness to relocate to Greece.

Benefits

• Fully paid relocation package.
• Competitive salary.
• Opportunity to work in a dynamic and growing company.
• Training and development opportunities.
• Supportive team environment.