Luxury Hotel Customer Advisor with German and English - Remote

Overview

This is an exciting opportunity to provide premium customer support to guests of luxury hotels worldwide, managing reservations and inquiries with exceptional service.

In Short

• Provide customer support and reservation services for luxury hotel properties.
• Handle inquiries related to bookings and cancellations.
• Exceed customer expectations with proactive service.
• Maintain understanding of hotel offerings.
• Document customer interactions using CRM.
• Ensure adherence to service standards and performance goals.
• Collaborate within a team environment.

Requirements

• Based in Bulgaria with remote working capability.
• Fluent in German and English (B2 level or higher).
• Available to work shifts Monday to Sunday.
• Excellent communication skills.
• Self-motivated and disciplined for remote work.
• Experience in customer service or hospitality.
• Eager to deliver high standards of service.

Benefits

• Access to discounted hotel rates worldwide.
• Additional health and life insurance.
• 21 days of paid annual leave.
• Clear career paths and internal promotions.
• Flexible work-from-home opportunities.