German Customer Support Advisor - Remote

Overview

As a German Customer Support Advisor, you will assist German-speaking customers with their inquiries and provide accurate information, ensuring customer satisfaction through effective solutions.

In Short

• Provide exceptional customer support via phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and resolving issues.
• Maintain high standards of customer satisfaction and engagement.
• Log customer interactions and feedback for continuous improvement.
• Work closely with the team to achieve performance targets.
• Provide product and service information when needed.

Requirements

• Fluent in German (spoken and written) - native or near-native level.
• English proficiency is a plus.
• Previous customer service experience is preferred but not required.
• Excellent communication and problem-solving skills.
• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.
• Strong team player, comfortable working in a multicultural environment.
• Flexibility to work remotely or on-site in Porto, Portugal.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours (for remote roles).
• A vibrant and diverse team.
• Opportunities for personal and professional growth.
• Access to training programs and resources.
• Health and wellness benefits.