Customer Support Associate - German - Remote

Overview

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

In Short

• Communicate with suppliers through a multi-channel approach including emails, phone calls, and conference calls to gather compliance information.
• Work directly with top-tier suppliers to assist them with compliance requests.
• Handle inbound calls from suppliers to troubleshoot and navigate compliance requests.
• Engage with unresponsive suppliers through outbound calls and education.
• Provide language support in German and English for internal translations and webinars.
• Collaborate with the Program Success team on strategies for new customers and supplier issues.

Requirements

• Excellent verbal and written communication skills in German and English.
• Related work experience in administration, reporting, research, or customer support.
• Ability to manage time effectively and juggle multiple priorities.
• Proficiency in MS Office Suite and Google Applications.
• Self-starter with excellent time management skills.

Benefits

• Flexible work options and remote work opportunities.
• Comprehensive benefits packages that vary by country.
• Competitive base salary and corporate bonus program.
• Professional development days available from day one.
• Volunteer days and opportunities for corporate giving initiatives.