Customer Support Associate - Remote

Overview

The Customer Support Associate (CSA) role at Revalize focuses on providing superior software support to clients while gaining professional experience in a dynamic environment.

In Short

• Full-time position in customer support.
• Provide excellent customer service aligned with company values.
• Support incoming queries related to proprietary software solutions.
• Identify and prioritize end-user issues for resolution.
• Adhere to customer service and documentation standards.
• Respond to first-level support requests and escalate as needed.
• Contribute to knowledgebase articles and FAQs.

Requirements

• Proficiency in both German and English (spoken and written).
• Strong interpersonal and communication skills.
• Aptitude for analyzing and troubleshooting issues or 1 year of experience in SaaS support.
• Access to a quiet work area for calls.
• Reliable high-speed internet connection.
• Ability to work productively in a remote environment.
• Ability to excel in a fast-paced environment.

Benefits

• Opportunity for career advancement based on performance.
• Work in a supportive team environment.
• Gain experience in a leading software company.