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Customer Support Associate - Remote

Posted 8 weeks ago
Customer Service
Full Time
United Kingdom
24000 - 26000 GBP/year

Overview

The Customer Support Associate will help deliver the best customer service to members, supporting them throughout their journey with Second Nature.

In Short

  • Location: fully remote working - UK only
  • Hours: Full-time, 40 hours per week
  • Salary: £24,000 - £26,000
  • Support members via email and phone
  • Problem-solve simple and complex queries
  • Deliver high customer satisfaction
  • Handle customer complaints with empathy
  • Communicate with diverse backgrounds
  • Gain insights into members' experiences

Requirements

  • Strong communication skills
  • Empathy and patience
  • Ability to problem-solve
  • Experience in customer service preferred

Benefits

  • Work with a mission-driven team
  • Opportunity to positively impact lives
  • Remote working flexibility
  • Competitive salary
Second Nature logo

Second Nature

Second Nature is a pioneering healthcare organization focused on providing a non-consultant-led Tier 3 Specialist Weight Management Service. The company employs a multidisciplinary team (MDT) that includes dietitians, psychologists, doctors, nurses, and independent prescribers, all dedicated to delivering holistic, evidence-based care to patients. With a strong emphasis on digital interventions, Second Nature aims to optimize treatment outcomes for individuals managing obesity, particularly through the use of GLP-1 RA medication. The organization is committed to supporting patients in their weight management journey by offering tailored advice and guidance on medication adherence and side effect management.

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