Remote Otter LogoRemoteOtter

Customer Support Associate - Remote

Posted 2 days ago

Overview

Proof is the world's first identity-assured transaction management platform, on a mission to digitize trust for all of life’s critical transactions, providing a secure environment for businesses and customers.

In Short

  • Perform chat, email, and phone-based customer support
  • Maintain a positive and professional attitude toward customers
  • Resolve product or service questions and technical issues
  • Provide accurate information to customers and stakeholders
  • Offer product feedback and suggestions
  • Take on additional responsibilities and grow your career
  • Handle operational and administrative duties as needed

Requirements

  • Obsessed with exceeding customer expectations
  • Experienced in customer service, preferably in a contact center
  • Excellent writing and verbal communication skills
  • Committed and focused with strong problem-solving abilities
  • Able to diffuse tension and resolve issues
  • Able to multitask and manage time effectively
  • Flexible and cooperative in teamwork
  • Patient in helping others with technical issues
  • Comfortable and enthusiastic about technology

Benefits

  • Medical, dental, and vision benefits
  • Life insurance and disability coverage
  • 401k Plan with a 4% match
  • Unlimited Sick and Vacation time
  • 14 paid company holidays
  • 2 company Chillax weeks
  • 12 weeks of paid parental leave
  • 4 week sabbatical after 5 years of employment
  • Health Reimbursement Arrangements for fertility and gender affirmation
  • Lunch on Proof through Grubhub credit
  • Monthly work from home stipend
  • Professional development credit
  • Monthly reimbursement for Wellness
  • And more!

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