Customer Support Associate - Remote

Overview

Proof is the world's first identity-assured transaction management platform, on a mission to digitize trust for all of life’s critical transactions, providing a secure environment for businesses and customers.

In Short

• Perform chat, email, and phone-based customer support
• Maintain a positive and professional attitude toward customers
• Resolve product or service questions and technical issues
• Provide accurate information to customers and stakeholders
• Offer product feedback and suggestions
• Take on additional responsibilities and grow your career
• Handle operational and administrative duties as needed

Requirements

• Obsessed with exceeding customer expectations
• Experienced in customer service, preferably in a contact center
• Excellent writing and verbal communication skills
• Committed and focused with strong problem-solving abilities
• Able to diffuse tension and resolve issues
• Able to multitask and manage time effectively
• Flexible and cooperative in teamwork
• Patient in helping others with technical issues
• Comfortable and enthusiastic about technology

Benefits

• Medical, dental, and vision benefits
• Life insurance and disability coverage
• 401k Plan with a 4% match
• Unlimited Sick and Vacation time
• 14 paid company holidays
• 2 company Chillax weeks
• 12 weeks of paid parental leave
• 4 week sabbatical after 5 years of employment
• Health Reimbursement Arrangements for fertility and gender affirmation
• Lunch on Proof through Grubhub credit
• Monthly work from home stipend
• Professional development credit
• Monthly reimbursement for Wellness
• And more!