Proof is the world's first identity-assured transaction management platform, on a mission to digitize trust for all of life’s critical transactions, providing a secure environment for businesses and customers.
In Short
Perform chat, email, and phone-based customer support
Maintain a positive and professional attitude toward customers
Resolve product or service questions and technical issues
Provide accurate information to customers and stakeholders
Offer product feedback and suggestions
Take on additional responsibilities and grow your career
Handle operational and administrative duties as needed
Requirements
Obsessed with exceeding customer expectations
Experienced in customer service, preferably in a contact center
Excellent writing and verbal communication skills
Committed and focused with strong problem-solving abilities
Able to diffuse tension and resolve issues
Able to multitask and manage time effectively
Flexible and cooperative in teamwork
Patient in helping others with technical issues
Comfortable and enthusiastic about technology
Benefits
Medical, dental, and vision benefits
Life insurance and disability coverage
401k Plan with a 4% match
Unlimited Sick and Vacation time
14 paid company holidays
2 company Chillax weeks
12 weeks of paid parental leave
4 week sabbatical after 5 years of employment
Health Reimbursement Arrangements for fertility and gender affirmation