Customer Support Advisor - Remote

Overview

We are looking for a Customer Support Advisor to join the team. This is a permanent work from home position based in Portugal.

In Short

• Dealing with inbound calls and emails from customers.
• Conducting outbound calls to encourage service bookings.
• Managing day-to-day performance in line with SLA targets.
• Liaising with key personnel regarding potential sales.
• Keeping up to date on car services and promotions.
• Identifying and booking business opportunities with customers.
• Meeting quality targets across all media channels.
• Developing positive working relationships with customers and teams.
• Identifying areas for improvement.

Requirements

• 1-2 years of retail or customer service experience.
• Fluent in English with excellent phone etiquette.
• Ability to support Monday to Friday 09:00 – 17:30.
• Experience using helpdesk and ticketing software.
• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Good organizational and time management skills.

Benefits

• Fully remote work based in Portugal.
• A competitive salary.
• Internet and meal allowances.
• Equipment provided.
• Home office allowance.
• Professional growth opportunities.
• Fun company events and team outings.
• Autonomy and responsibility.