Customer Support Advisor with Spanish - Remote

Overview

We are looking for a tech-savvy Customer Support Advisor with fluent Spanish who is passionate about delivering outstanding Customer service via phone and email while driving improvements to the Customer experience.

In Short

• Provide prompt, friendly, and accurate support to Customers via phone and email in English and Spanish.
• Offer clear, step-by-step guidance to resolve questions.
• Respond to inquiries with empathy and professionalism.
• Proactively engage with customers to exceed their expectations.
• Identify and address potential issues before they escalate.
• Collaborate with internal teams to improve processes.
• Maintain in-depth knowledge of the customer platform.
• Demonstrate active listening and simplify complex information.
• Uphold commitment to delivering high-quality support.
• Participate in ongoing training and stay updated with industry trends.

Requirements

• 2-3 years in customer support with a focus on phone interactions.
• Fluent Spanish and English language skills.
• Comfortable with technology and troubleshooting.
• Exceptional English communication skills.
• A passion for delivering outstanding customer service.
• Adaptable to a fast-paced environment.
• Ability to work independently and collaboratively.
• A curiosity and eagerness to learn.
• Strong prioritization skills and resilience to pressure.

Benefits

• Fully remote work based in Portugal.
• A competitive salary.
• Health Insurance and Flexible Benefits.
• Internet and Meal Allowance.
• Equipment provided.
• Home office allowance.
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth.
• Fun company events and team outings.
• Autonomy and Responsibility.