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Quality Manager - Remote

Posted 20 hours ago
QA
Full Time
Portugal

Overview

The Quality Manager role is a fully remote position based in Portugal, focusing on leading quality assurance and operations management within the BPO or customer service industry.

In Short

  • Remote work opportunity within Portugal.
  • Permanent contract with full-time hours (40h weekly).
  • Requires 3+ years of experience in quality assurance or operations management.
  • Involves implementing AI/automation in quality processes.
  • Strong emphasis on analytical and communication skills.
  • Role includes leading cross-functional teams.
  • Focus on customer-centric quality assurance practices.
  • Opportunity for professional growth and development.
  • Flexible benefits and home office allowance provided.
  • Part of a diverse company culture promoting equality and inclusion.

Requirements

  • 3+ years of experience in quality assurance or operations management.
  • Experience in the BPO or customer service industry preferred.
  • Proven track record of implementing AI/automation in quality processes.
  • Experience in leading cross-functional teams.
  • Strong background in performance coaching and stakeholder engagement.

Benefits

  • Fully remote work based in Portugal.
  • A competitive salary.
  • Flexible benefits.
  • Equipment provided for home office.
  • Online gym and wellbeing studio access.
  • Fun company events and team outings.
  • Autonomy and responsibility in the role.
  • Opportunity for professional growth.
  • Supportive and inclusive company culture.
  • Home office allowance offered.
Otonomee logo

Otonomee

Otonomee is a purpose-built, fully remote Business Process Outsourcing (BPO) company founded in 2020 and headquartered in Ireland. The company aims to provide a different offering in the BPO industry by delivering premium customer support to innovative brands across sectors such as Healthtech, Fintech, E-Commerce, SaaS, and Facilities Management. Otonomee was established in response to the challenges faced in traditional BPO models, particularly highlighted during the pandemic, and leverages a remote working model to enhance customer experience with a flexible and entrepreneurial approach. As a Certified BCorp since 2023, Otonomee is committed to high standards of social and environmental performance, transparency, and accountability. The company promotes equality, diversity, and inclusion in the workplace, fostering a culture where all employees feel respected, valued, and connected, encapsulated in their motto 'Together we grow.'

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