Quality Manager - Remote

Overview

The Quality Manager is responsible for leading the QA team to ensure high-quality service delivery, reducing client churn, and fostering a culture of continuous improvement within the organization.

In Short

• Lead and manage the QA team to execute quality audits and reports.
• Focus on reducing client churn through quality assurance initiatives.
• Act as the main source of performance data and quality insights.
• Collaborate with various departments to address systemic issues.
• Implement continuous improvement strategies for better service delivery.
• Design and execute performance evaluations and quality checks.
• Provide actionable feedback to enhance assistant performance.
• Track client churn drivers and develop action plans.
• Stay updated on QA best practices.
• Ensure consistency in QA standards across all assistants.

Requirements

• Bachelor’s degree in a relevant field.
• Experience as a Quality Manager or in a QA role.
• Proven success in reducing churn or improving client retention.
• Strong background in QA processes and corrective action planning.
• Leadership and team management skills.
• Analytical skills to translate data into solutions.
• Excellent communication skills in English.
• Familiarity with digital training tools.
• Ability to thrive in a fast-paced environment.

Benefits

• Opportunity to work remotely.
• Be part of a dynamic and growing team.
• Contribute to the future of work.
• Develop leadership and management skills.
• Engage in continuous learning and improvement.