Head of AI Operations - Remote

Overview

The Head of AI Operations is a senior role that will play a major part in the next phase of Otonomee’s development and in how we create value for our customers through the intelligent use of AI in operations.

In Short

• Lead the development and evolution of AI tools and services.
• Bring a product development mindset to AI offerings.
• Own relationships with technology partners and AI service providers.
• Lead solution design and implementation of AI solutions for customers.
• Support sales in understanding customer requirements.
• Act as a consultant for customers to improve their operations through AI.
• Lead the development of Otonomee’s AI capabilities.
• Support process redesign and team training as required.
• Work with partners to enhance AI service development.
• Drive improvements through technology adoption.

Requirements

• Experience in complex service or CX environments.
• Understanding of contact centers, quality, training, and workforce management.
• Curiosity about emerging technologies, particularly AI.
• Experience with AI customer management platforms.
• Ability to influence and drive change across teams.

Benefits

• Opportunity to influence a fast-scaling organization.
• Fully remote work based in Ireland, Portugal, or Romania.
• Competitive salary and incentivization plan.
• Flexible benefits.
• Equipment provided.
• Home office allowance.
• Online gym and wellbeing studio.
• Professional growth opportunities.
• Fun company events and team outings.
• Autonomy and responsibility.