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MX Content Specialist - Remote

Posted 1 week ago
Writing
Full Time
Portugal

Overview

We’re looking for an MX (Member/Customer Experience) Content Specialist to help craft and maintain support content that serves our Oura for Business audience — including wellness partners, client admins, and retailers.

In Short

  • Create and maintain content for the Oura for Business Help Center.
  • Translate complex workflows into clear, concise articles.
  • Ensure content meets brand and compliance guidelines.
  • Gather feedback to improve content.
  • Identify gaps and recommend content improvements.
  • Audit and refresh existing content.
  • Implement AI-driven recommendations for content discovery.
  • Stay informed on product changes to keep documentation up to date.
  • Conduct competitor research for content strategy.

Requirements

  • 2–4+ years of experience in writing help center or technical support content.
  • Strong writing and editing skills.
  • Experience with content management systems like Zendesk or WordPress.
  • Process-minded with a focus on clarity and consistency.
  • Comfortable collaborating with cross-functional teams.
  • Familiarity with enterprise audience needs is a plus.

Benefits

  • Fully remote work based in Portugal.
  • Health insurance.
  • Flexible benefits.
  • A competitive salary.
  • Equipment provided.
  • Home office allowance.
  • Internet Allowance (20 Euros per month).
  • Meal Allowance (7.63 Euros daily).
  • Online Gym and Wellbeing Studio.
  • Professional growth opportunities.
  • Fun company events and team outings.
  • Autonomy and Responsibility.
Otonomee logo

Otonomee

Otonomee is a purpose-built, fully remote Business Process Outsourcing (BPO) company founded in 2020 and headquartered in Ireland. The company aims to provide a different offering in the BPO industry by delivering premium customer support to innovative brands across sectors such as Healthtech, Fintech, E-Commerce, SaaS, and Facilities Management. Otonomee was established in response to the challenges faced in traditional BPO models, particularly highlighted during the pandemic, and leverages a remote working model to enhance customer experience with a flexible and entrepreneurial approach. As a Certified BCorp since 2023, Otonomee is committed to high standards of social and environmental performance, transparency, and accountability. The company promotes equality, diversity, and inclusion in the workplace, fostering a culture where all employees feel respected, valued, and connected, encapsulated in their motto 'Together we grow.'

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