Remote Otter LogoRemoteOtter

Workforce Scheduler - Remote

Posted 2 days ago
Project Management
Full Time
Portugal

Overview

This is an exciting opportunity for an experienced Resource Planning Analyst. This is a permanent, work-from-home position based in Portugal. The Resource Planning Analyst is responsible for ensuring optimal resource utilization by analyzing business needs, forecasting workload, and creating scheduling plans for the operational teams.

In Short

  • Collaborate with team leaders to forecast inbound contact volume.
  • Develop short-term and long-term resource forecasts.
  • Utilize workforce management tools for generating forecasts.
  • Create and manage schedules for agents.
  • Align agents' shifts with service level agreements.
  • Provide analysis on workforce performance.
  • Recommend process improvements and optimization strategies.
  • Work closely with operations, HR, and training teams.
  • Assist in onboarding and training of new team members.
  • Stay updated with industry trends and best practices.

Requirements

  • Two years of experience in Workforce Management.
  • Prior experience in scheduling and capacity planning.
  • Advanced knowledge of Microsoft Excel and WFM tools.

Benefits

  • Fully Remote work based in Portugal.
  • A competitive salary.
  • Internet Allowance of 20 euros per month.
  • Meal Card Allowance of 7.63 Euros per working day.
  • A Permanent Employment Contract.
  • Equipment provided.
  • Home office allowance.
  • A Buddy on joining.
  • Online Gym and Wellbeing Studio.
  • Opportunities for professional growth.
  • Fun company events and team outings.
Otonomee logo

Otonomee

Otonomee is a purpose-built, fully remote Business Process Outsourcing (BPO) company founded in 2020 and headquartered in Ireland. The company aims to provide a different offering in the BPO industry by delivering premium customer support to innovative brands across sectors such as Healthtech, Fintech, E-Commerce, SaaS, and Facilities Management. Otonomee was established in response to the challenges faced in traditional BPO models, particularly highlighted during the pandemic, and leverages a remote working model to enhance customer experience with a flexible and entrepreneurial approach. As a Certified BCorp since 2023, Otonomee is committed to high standards of social and environmental performance, transparency, and accountability. The company promotes equality, diversity, and inclusion in the workplace, fostering a culture where all employees feel respected, valued, and connected, encapsulated in their motto 'Together we grow.'

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