Scheduler - Remote

Overview

The Scheduler plays a crucial role in the initial assessment and coordination of mental health outpatient services for individuals seeking assistance. This position operates within a call center environment, addressing incoming inquiries, conducting preliminary screenings, and ensuring individuals are connected to the appropriate mental health resources.

In Short

• Answer incoming calls related to mental health inquiries promptly and professionally.
• Gather necessary information from callers to determine the nature and urgency of their needs.
• Conduct initial mental health screenings to assess the caller's immediate needs and risk factors.
• Utilize standardized assessment tools or protocols to evaluate the severity and nature of mental health concerns.
• Provide referrals to appropriate outpatient mental health services based on the caller's needs and location.
• Collaborate with internal teams and external agencies to ensure timely and appropriate service connections.
• Maintain accurate and confidential records of all interactions and assessments.
• Stay updated on mental health resources, services, and best practices.
• Ensure a compassionate, empathetic, and non-judgmental approach in all interactions.
• Address any concerns or feedback from callers with professionalism and sensitivity.

Requirements

• High School Diploma or Equivalent – Required
• Bachelor’s degree in psychology, Social Work, Counseling or related field – preferred
• 6 months experience working in a call center or customer service role
• Knowledge of mental health disorders, treatment options, and community resources.
• Strong communication skills, both verbal and written.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in using call center software and database systems.
• Empathy, patience, and a genuine desire to help individuals in need.

Benefits

• Employee must live in: TN, KY, AL, GA, SC, AR, FL