Scheduler - Remote

Overview

The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Plays an integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures all referrals are received accurately and properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed. Performs other office coordination duties. Maintains a positive demeanor and can effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are Verbal Communication, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, and Resourcefulness.

In Short

• Responsible for maintaining client and caregiver relationships.
• Ensures proper caregiver and client matching.
• Handles referrals accurately.
• Supervises scheduling of caregivers to clients.
• Processes timecards as necessary.
• Monitors telephony system and payroll responsibilities.
• Performs office coordination duties.
• Maintains a positive demeanor.
• Multitasks in a high-functioning office environment.
• Core competencies include communication and organization skills.

Requirements

• Strong verbal communication skills.
• Ability to adapt to changing situations.
• Customer-focused approach.
• Excellent organizational skills.
• Ability to manage stress effectively.
• Resourcefulness in problem-solving.

Benefits

• Opportunity to work in a supportive environment.
• Engagement with clients and caregivers.
• Development of communication and organizational skills.