Workforce Management Scheduler - Remote

Overview

The Workforce Management Scheduler will manage and maintain schedules for customer-facing teams, ensuring schedules are accurate and reflect any necessary changes.

In Short

• Maintain accurate and real-time schedules for customer-facing teams.
• Manage incoming schedule change requests effectively.
• Communicate scheduling updates to leadership teams.
• Monitor staffing levels and escalate concerns as needed.
• Collaborate with teams to optimize schedules.
• Generate reports on schedule adherence and trends.
• Assist in forecasting and long-term scheduling planning.
• Support special projects or initiatives.

Requirements

• 2+ years of experience in workforce management or scheduling.
• Hands-on experience with Assembled or similar platforms.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and adapt to changing needs.
• Proficiency in Microsoft Excel or Google Sheets.
• Experience in a fast-paced customer support or operations environment preferred.

Benefits

• Work in a global, remote-first environment.
• Be part of a team that supports over 2 million businesses.
• Opportunity for personal and professional growth.
• Collaborative culture that values innovation.
• Flexible work hours.