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Workforce Management Leader - Remote

Posted 5 days ago
Project Management
Full Time
USA
$150,000 - $196,000/year

Overview

The Workforce Management Leader will oversee the WFM strategy for the Customer Experience teams at Gusto, ensuring efficient operations across multiple locations.

In Short

  • Define and execute WFM strategy across CX teams.
  • Build and empower a team of WFM experts.
  • Drive continuous optimization of WFM processes.
  • Lead workforce planning, forecasting, and scheduling.
  • Track and improve key performance metrics.
  • Provide data-based recommendations on workforce plans.

Requirements

  • 10+ years in workforce management or operations.
  • Expertise in forecasting, scheduling, and capacity planning.
  • 5-8 years experience with CRMs and telephony platforms.
  • Minimum BA/BS education.

Benefits

  • Collaborative and inclusive workplace.
  • Competitive salary and benefits.
  • Opportunities for professional growth.
Gusto logo

Gusto

Gusto, Inc. is a forward-thinking technology company focused on building accessible and high-performance frontend experiences. With a commitment to creating reusable UI components and improving the quality of their products, Gusto emphasizes collaboration across teams to enhance user experiences. The company values inclusivity and accessibility, striving to ensure that their digital solutions cater to a diverse audience. Gusto fosters a collaborative and test-driven environment, encouraging innovation and the adoption of emerging trends in frontend web application development.

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