Tax Operations Manager, Tax Credits - Remote

Overview

The Tax Operations Manager will oversee the operational delivery of tax credits, ensuring accurate and timely service for small businesses.

In Short

• Manage operational teams delivering customer tax credits.
• Monitor pipeline health and quality metrics.
• Lead operational innovation and decision-making.
• Run effective meetings and cross-functional communications.
• Support high-volume seasonal projects impacting business.
• Identify and address operational risks and improve processes.
• Aggregate customer insights to influence product strategy.
• Collaborate with product teams to enhance customer experience.
• 6+ years of relevant experience required.
• Excellent communication skills essential.

Requirements

• 6+ years in operational roles, 5+ in tax or 3+ in tax credits.
• Experience with SaaS products and service strategy.
• Self-starter with strong problem-solving skills.
• Results-oriented with data utilization experience.
• Excellent written and verbal communication skills.

Benefits

• Opportunity to impact small businesses.
• Collaborative and innovative team environment.
• Support for professional development and growth.
• Flexible work arrangements available.
• Competitive salary and benefits package.