Remote Otter LogoRemoteOtter

Operations Manager - Remote

Posted Yesterday
DevOps / Sysadmin
Full Time
Worldwide
$131,100 - $160,000/year

Overview

We are seeking a proactive, driven, and organized Operations & Maintenance Manager to oversee all aspects of a large program’s production support, including DevSecOps, Production Support Engineering, and Help Desk operations.

In Short

  • Oversee and manage production support functions.
  • Ensure reliability, scalability, performance, and security of IT systems.
  • Lead and mentor the production support team.
  • Support resolution of production incidents.
  • Manage schedules and on-call rotations.
  • Analyze incident trends and drive root cause analysis.
  • Collaborate with security analysts on vulnerability remediation.
  • Ensure ITSM processes are followed and optimized.
  • Leverage tools like ServiceNow and Jira for management.
  • Support audits and compliance requirements.

Requirements

  • Must pass public trust clearance.
  • Bachelor’s degree in IT or related field.
  • 5–8 years in IT operations, with leadership experience.
  • Familiarity with Agile/Kanban methodologies.
  • Salesforce Admin Certification preferred.
  • Strong proficiency in IT operations and cloud services.
  • Knowledge of ITSM frameworks.
  • Understanding of cybersecurity best practices.
  • Excellent communication and collaboration skills.
  • Hands-on experience with monitoring tools.

Benefits

  • Highly competitive salaries.
  • Full healthcare benefits.
eSimplicity logo

eSimplicity

eSimplicity is a modern digital services company dedicated to enhancing the health and lives of millions of Americans through partnerships with government agencies. The company focuses on creating intuitive products and services that empower Federal agencies to improve security and national interests. With a team of engineers, designers, and strategists, eSimplicity aims to simplify complex challenges and deliver effective solutions for a better tomorrow. The company operates in a remote work environment, primarily within the Eastern time zone, and is committed to equal employment opportunities for all qualified applicants.

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