Operations Manager - Remote

Overview

We are looking for an Operations Manager (m/f/d) to join us as soon as possible at our headquarters in Munich, Berlin, or Halle, or remotely across Germany in a hybrid model. As an Operations Manager (m/f/d), you will take responsibility for a customer service project for one of our well known clients, overseeing both operational and process-related aspects. You will lead up to 5 Team Leads, each managing up to 25 freelancers who report directly to them.

In Short

• Act as the primary point of contact for clients and implement their requirements.
• Lead and coach a remote customer care team to maximize performance.
• Analyze KPIs and identify areas for improvement.
• Coordinate internal and external stakeholders for seamless processes.
• Ensure high-quality execution of operational processes.

Requirements

• Completed professional qualification with experience in project management.
• Fluent in English; other languages are a plus.
• Strong communication skills to motivate and inspire teams.
• Results-oriented with a commitment to quality.
• Ability to work flexibly in a fast-changing environment.

Benefits

• 30 days of vacation and a job lunch allowance (€69 per month).
• Exclusive discounts and contributions to retirement savings.
• Flexible, hybrid working model with modern offices.
• Opportunities for personal and professional growth.
• Participate in team and company events.