Product Manager - Remote

Overview

The Product Manager will lead and manage a customer support-focused agile team, ensuring effective product delivery and continuous improvement of customer support products.

In Short

• Provide product owner/management responsibilities to an agile team.
• Lead and mentor the team in SAFe Agile values.
• Define and prioritize product backlog across multiple workstreams.
• Analyze product-related problems and propose solutions.
• Coordinate improvements with government and internal stakeholders.
• Utilize tools like JIRA and Confluence for tracking progress.
• Facilitate product backlog ceremonies.
• Prepare for Program Increment Planning.
• Evaluate customer support processes and workflows.
• Lead customer support tool migration projects.

Requirements

• Public trust clearance required.
• Bachelor's degree in IT, Computer Science, or related field.
• 4-7 years of experience in product management.
• Strong communication skills for non-technical stakeholders.
• Experience with JIRA, Confluence, and Slack.
• Ability to work in a fast-paced environment.
• Excellent oral and written communication skills.
• Experience in agile teams.
• Experience leading customer support teams.

Benefits

• Highly competitive salaries.
• Full healthcare benefits.