Customer Technical Support Advisor - Remote

Overview

As a Customer Technical Support Advisor at Vidéotron, you will play a crucial role in providing personalized and high-quality support to clients, assisting them with technical issues related to Vidéotron services.

In Short

• Work from home in a nearly 100% remote position.
• Starting hourly wage of 20.44 CAD with potential evening and weekend bonuses.
• Receive comprehensive and paid training to quickly develop your skills.
• Enjoy discounts on Vidéotron services and partner services.
• Benefit from comprehensive health insurance and a collective retirement plan.
• Participate in a wellness program that promotes physical, psychological, financial, and social health.
• Access an employee assistance program for you and your family.
• Explore various career opportunities within the Quebecor family.
• Contribute to the success of a company that supports numerous organizations.

Requirements

• Availability for 37.5 hours per week (day, evening, weekend).
• Strong listening skills, responsiveness, and ingenuity.
• Ability to communicate effectively.
• Customer-oriented with a focus on resolving technical issues.
• Able to learn quickly and adapt.

Benefits

• Work from home flexibility.
• Competitive hourly wage with bonuses.
• Comprehensive training provided.
• Employee discounts on services.
• Health and wellness programs.
• Employee assistance programs.
• Opportunities for career advancement.