Customer Care Technical Support Supervisor - Remote

Overview

The Customer Care Technical Support Supervisor is responsible for providing high quality and efficient customer service to iRhythm’s customers and patients throughout the United States.

In Short

• Manage a team of Technical Support Engineers.
• Ensure high quality technical support.
• Evaluate processes and suggest improvements.
• Act as an escalation point for technical issues.
• Provide metrics on team performance.
• Collaborate with other Engineering teams.
• Resolve employee relations issues.
• Lead special projects for process improvement.

Requirements

• 5+ years in a high-volume call center environment.
• 2 years in a leadership position.
• Proficiency with call center tools.
• Strong analytic skills.
• Technical problem-solving experience.
• Effective communication skills.
• Demonstrated leadership capabilities.
• Ability to multitask in fast-paced environments.
• Bachelor’s degree or relevant experience preferred.

Benefits

• Competitive compensation package.
• Medical, dental, and vision insurances.
• Health savings account contributions.
• Paid parental leave and holidays.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Unlimited LinkedIn Learning classes.
• Emotional health support.