Technical Customer Support - Remote

Posted 22 weeks ago

Customer Service

Full Time

Worldwide

Overview

This is a full-time technical customer support position at Order Desk, a multi-channel order management app that helps ecommerce merchants automate their order fulfillment process.

In Short

Full-time technical customer support role.
Primarily communicate with customers through email and video calls.
Support tickets are equivalent to escalations at other companies.
Requires strong research and analytical skills.
Problem-solving attitude is essential.
Comfortable with new software programs.
Self-directed and thrives in a remote environment.
Collaborative and open to feedback.
Looking for stability and growth in career.
Emphasis on quality support over metrics.

Requirements

Top-notch analytical and written skills.
Ability to view obstacles as challenges.
Comfortable asking questions and admitting limitations.
Self-directed in a remote work setting.
Balance between fun and professionalism.
Collaborative mindset.
Receptive to feedback.
Desire for career stability.

Benefits

Remote work flexibility.
Supportive and inclusive company culture.
Opportunities for learning and growth.
Focus on quality support.
Generous team collaboration.

Order Desk

Order Desk is a multi-channel order management application designed to assist ecommerce merchants in automating, organizing, and controlling their order fulfillment processes. Catering to a diverse clientele that includes both new and established merchants, as well as fulfillment companies and renowned brands, Order Desk prioritizes exceptional customer support as a core component of its product development. The company is committed to fostering a diverse and inclusive work environment, emphasizing the importance of remote work and self-directed workflows. With a focus on quality over quantity, Order Desk values collaboration, continuous learning, and the sharing of knowledge among its team members. The company is self-funded, allowing it to grow responsibly while prioritizing customer needs over investor demands. Order Desk also promotes fair hiring practices and encourages applicants from underrepresented groups to apply, ensuring a supportive and equitable workplace for all.

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