Technical Customer Support Engineer - Remote

Overview

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a Technical Customer Support Engineer to join our team in Philippines.

In Short

• Provide L1 and L2 customer support for AI-driven data products.
• Respond to customer inquiries and assist in troubleshooting.
• Attend virtual meetings with clients to analyze and diagnose problems.
• Coordinate with internal teams to resolve customer issues.
• Create documentation on troubleshooting and how-to guides.
• Must have excellent troubleshooting and problem-solving skills.
• 1+ years of experience in a technical role.
• Proven programming skills, preferably in Python.
• Experience with Linux system administration.
• Familiarity with cloud architectures and technologies.

Requirements

• Masters (preferred) or Bachelor's degree in computer science or engineering.
• 1+ years of experience in a technical role.
• Professional written and interpersonal skills.
• Ability to handle complex problems.
• 1+ years of programming experience, preferably in Python.
• 1+ years of experience with Linux system administration.

Benefits

• Work from home with an established organization.
• Opportunities for growth in a positive work environment.
• Supportive culture for remote team members.
• Diverse and inclusive company culture.