Technical Support Engineer - Remote

Overview

We are seeking a Technical Support Engineer to provide exceptional technical support to our customers and partners, leveraging strong technical expertise and excellent customer interaction skills.

In Short

• Provide world-class technical support to customers.
• Communicate with customers to manage critical issues.
• Receive cases electronically and through inbound calls.
• Act as customer advocate in reporting issues to engineering.
• Provide enterprise level support for Ivanti products.
• Participate in continuous improvement of products.
• Proactively troubleshoot and resolve issues.

Requirements

• Experience with IT Service Management tools (e.g., Ivanti, ServiceNow).
• Strong technical troubleshooting skills.
• Excellent interpersonal and communication skills.
• Confident in using Microsoft Windows and applications.
• Understanding of Database and Server Technologies.
• Understanding of internet and network technologies.
• Excellent time management and organizational skills.
• Self-motivated to develop technically.
• Ability to work under pressure and adapt to change.
• Proficiency in French or German is a strong advantage.

Benefits

• Professional development and career growth opportunities.
• Healthy work-life blend.
• Diverse and inclusive work environment.
• Collaboration and teamwork culture.