Technical Support Engineer - Remote

Overview

The Technical Support Engineer will provide front line technical support for customers, field engineers, and sales professionals, resolving Tier 1 customer issues and documenting complaints within a CRM database.

In Short

• Provide technical phone support for customers and field personnel.
• Analyze and troubleshoot complex robotic problems.
• Document issues in a CRM database.
• Drive resolution of product performance issues.
• Assist with onboarding and mentorship of new team members.
• Participate in ad-hoc projects as assigned.
• Maintain knowledge of operating room protocols and equipment.
• Flexibility in work schedule, including holidays and on-call duties.
• Assist with service requests in SAP/CRM.
• Act as a Medical Device Consultant in Austria and Germany after training.

Requirements

• A degree in electronics or mechanical engineering or 2 years related experience.
• Experience in Technical Support in a call center, preferably in the medical device industry.
• Effective analytical, troubleshooting, and problem-solving skills.
• Excellent oral and written communication skills.
• Fluent in French, Dutch, and English, or any other European language.
• Working knowledge of computers and standard software applications.
• Minimal travel required.

Benefits

• Inclusive and diverse work culture.
• Opportunities for long-term growth and development.
• Supportive team environment.
• Engagement in meaningful work that impacts healthcare.