Customer Success Program Manager - Remote

Overview

The Customer Success Program Manager is responsible for guiding the UK customers toward long-term operational success by increasing efficiencies through onboarding and educating on best practices.

In Short

• Manage the onboarding process for selected Intuitive customers.
• Become an expert in the Intuitive Ecosystem offerings.
• Ensure cross-functional collaboration for proactive support.
• Monitor outcomes to ensure long-term success for customers.
• Champion customer needs and collaborate with internal teams.
• Support customers to reach key milestones and business outcomes.
• Utilize Customer Success business systems for tracking interactions.
• Coordinate activities with internal teams and identify improvements.
• Help identify process improvements for operational efficiencies.
• Educate internal teams on resources and best practices.

Requirements

• Bachelor’s degree or relevant work experience.
• 5-10 years of experience in account management or similar role.
• Experience with the Da Vinci system is a must.
• Strong relationship-building skills and strategic thinking.
• Project Management and Process Improvement skills.
• Ability to work cross-functionally and communicate effectively.
• Proactive analytic skills and problem-solving passion.
• Ability to work independently in a fast-paced environment.
• Experience in MS Office Suite; knowledge of SAP ERP and CRM systems is a plus.
• Occasional travel may be required.

Benefits

• Inclusive and diverse work culture.
• Opportunities for long-term growth and development.
• Supportive team environment.
• Engagement in meaningful work within healthcare.
• Flexibility in working arrangements.