Customer Success Program Manager - Remote

Overview

The Customer Success Operations Program Manager at Restaurant365 plays a vital role in executing strategic initiatives within the Customer Success and Support organization, ensuring alignment and effective communication across teams.

In Short

• Lead high-priority strategic programs from planning to delivery.
• Partner with multiple teams to ensure seamless execution.
• Define program scope, success metrics, and timelines.
• Escalate and resolve critical issues promptly.
• Create and maintain documentation and workflows.
• Facilitate adoption of new processes and tools.
• Identify opportunities for process optimization.
• Analyze program data and KPIs to drive improvements.

Requirements

• Bachelor's degree in business or related field.
• 5+ years of experience in the SaaS industry.
• 3+ years of program or project management experience.
• Exceptional written and verbal communication skills.
• Strong organizational and analytical skills.
• Familiarity with project management tools like Jira and Confluence.
• Ability to operate autonomously in a fast-paced environment.
• Experience with data analysis and reporting tools.

Benefits

• Salary range of $96,400 - $144,600.
• Comprehensive medical benefits, 100% paid for employee.
• 401k + matching.
• Equity Option Grant.
• Unlimited PTO + Company holidays.
• Wellness initiatives.