Customer Success Program Manager - Remote

Overview

The Customer Success Program Manager at Veeam will play a crucial role in developing and maintaining customer engagement strategies for VDC 365 and Kasten products, ensuring a seamless customer journey and driving adoption and growth.

In Short

• Develop and maintain customer journey for VDC 365 and Kasten products.
• Design and implement human-led engagement touchpoints.
• Define and measure customer enablement programs.
• Create and maintain product development feedback loops.
• Coordinate data collection, reporting, and analysis.
• Work across departments to address customer pain points.
• Analyze information to develop new customer-facing programs.
• Travel up to 20% for business needs.
• Collaborate with diverse teams and management levels.
• Utilize effective communication skills to foster relationships.

Requirements

• Proven program management skills in a SaaS environment.
• Experience in identifying metrics for growth and change management.
• Self-starter with proactive problem-solving abilities.
• Experience in building a business or department within a larger company.
• Effective verbal and written communication skills.
• Strong organizational skills and a growth mindset.
• Willingness to travel up to 20%.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work environment with remote options.
• Comprehensive health benefits.
• Opportunities for professional development.
• Diverse and inclusive workplace culture.
• Employee wellness programs.