Customer Success Manager - Remote

Overview

OXIO is seeking a Customer Success Manager to oversee relationships with key customers, promoting services and ensuring satisfaction through strategic management and communication.

In Short

• Promote OXIO services in assigned client portfolio
• Develop strategies to increase service penetration
• Manage clients’ SIM forecasts and revenue
• Establish anti-churn strategies
• Achieve sales objectives and maintain client trust
• Coordinate Quarterly Business Reviews
• Prepare progress reports using key account metrics
• Oversee billing and payment processes
• Resolve customer issues and maintain satisfaction
• Build strong relationships with strategic clients

Requirements

• Previous experience as key account manager in Telecom or SaaS
• Strong communication and interpersonal skills
• Excellent organizational and problem-solving skills
• BSc/BA in Business Administration or relevant fields
• Experience in Customer Experience transformation
• Ability to influence and build relationships
• Fluent in Spanish and English

Benefits

• Competitive salary and stock options
• Company paid healthcare
• Flexible work arrangements
• Company sponsored team lunches and retreats
• Diverse and inclusive team environment