Customer Success Manager - Remote

Overview

The Customer Success Manager at GuidePoint Security will serve as a primary advocate for Mid-Atlantic commercial customer relations and services engagements, coordinate with project management, and oversee professional services engagements and programs.

In Short

• Support elite/strategic accounts and manage professional service engagements.
• Produce executive-level metrics and manage SLAs.
• Support large-scale security projects across various organizational levels.
• Manage MSSP partner relationships and monitor performance.
• Interface with project managers and account executives to capture client intelligence.
• Advise account teams on customer roadmap items and drive sales.
• Adhere to GuidePoint Security core values.
• Other duties as assigned.

Requirements

• Bachelor’s degree preferred.
• Proficient with Microsoft Office, Microsoft Project, Atlassian Jira, and Confluence.
• Experience in customer success programs for professional service firms.
• Knowledge of commercial/vendor program management.
• Exceptional leadership, communication, and organizational skills.

Benefits

• Remote workforce primarily (U.S. based only).
• Group Medical Insurance options with significant premium coverage.
• Group Dental Insurance with premium coverage.
• 12 corporate holidays and a Flexible Time Off (FTO) program.
• Mobile phone and home internet allowance.
• Eligibility for retirement plan after 2 months.
• Pet Benefit Option.