Customer Success Manager - Remote

Overview

SearchStax is seeking a Commercial Customer Success Manager (CSM) to own a high-volume, low-touch book of business consisting of mid-market accounts. This role will be instrumental in driving adoption, mitigating churn, ensuring renewals, and identifying upsell opportunities for customers using our Managed Search product.

In Short

• Own and drive renewal conversations, proactively addressing churn risks.
• Guide customers in leveraging Managed Search capabilities.
• Serve as the primary point of contact for technical champions.
• Identify opportunities for account growth.
• Leverage automation and data-driven insights for engagement.
• Work with Support and Product teams to resolve technical roadblocks.
• Track adoption, usage trends, and risk indicators.

Requirements

• 3+ years in Customer Success or Technical Account Management.
• Comfortable discussing search infrastructure and cloud-based deployments.
• Experience working with DevOps, IT Ops, Engineering, or Data teams.
• Ability to build relationships with technical stakeholders.
• Proven ability to meet or exceed churn mitigation and renewal targets.
• Able to translate complex technical concepts into actionable insights.
• Comfortable managing high-volume customer engagement efficiently.

Benefits

• Base salary range of $100,000-$120,000 with a 20% variable.
• Comprehensive benefits package.
• Potential for equity and performance-based bonuses.