Senior Technical Writer - Remote

Overview

SearchStax is looking for our next Senior Technical Writer, who will own the full content lifecycle for Marketing & Digital Experience teams – technically savvy content owners who need to configure, tune, and measure search without writing code to Developers & DevOps engineers – the implementers who integrate APIs, SDKs, CI/CD pipelines, and infrastructure. From “Getting Started” in the Developer Portal to advanced optimization guides in the Help Center. You will define the documentation vision, build scalable processes, and deliver content that empowers marketers to self-serve while giving developers deep technical confidence.

In Short

• Build an IA that separates “No-Code / Low-Code” marketer paths and “Code / API” developer paths.
• Author and maintain tutorials, UI walkthroughs, in-app microcopy, release notes, API references, SDK docs, and troubleshooting guides.
• Select and run tooling for documentation implementation (e.g., Docusaurus, Redocly).
• Partner with Product Marketing on launches; ensure documentation resonates with both personas.
• Instrument analytics to track engagement and case deflection by persona.

Requirements

• 5-8+ years as a technical writer for modern SaaS or developer-focused products.
• Demonstrated success in building persona-based Help Centers and Developer Portals.
• Expertise with docs-as-code workflows, static-site generators, Git, and automated publishing.
• Ability to read sample code (REST/JSON, Java, JavaScript, or Python).
• Track record of using analytics to improve documentation discoverability.
• Meticulous writing, editing, and information-architecture skills.
• Background in search technology (Solr, Elasticsearch) is a plus.
• Experience auto-generating API docs from OpenAPI / Swagger is a plus.
• Familiarity with SEO for docs, accessibility, and localization is a plus.
• Experience leading other writers is a plus.

Benefits

• Remote-First work environment with a diverse team.
• Competitive Compensation & Stock Options.
• 401k Match of 4% on contributions.
• Comprehensive healthcare benefits with 100% of employee-only premiums covered.
• Flexible vacation time and paid holidays.
• Opportunities for growth in innovative projects.