Renewals Manager - Remote

Overview

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe.

In Short

• Manage a portfolio of mid-market and enterprise accounts.
• Drive adoption, mitigate churn, and ensure renewals.
• Work with technical champions and IT stakeholders.
• Identify upsell opportunities for Managed Search product.
• Forecast reductions, churn, and expansion opportunities.
• Guide customers in leveraging Managed Search capabilities.
• Build relationships with customers to make them champions.
• Collaborate with Customer Success Managers and Sales.
• Monitor customer health and proactively drive retention.
• Work with Support and Product teams to resolve issues.

Requirements

• 5+ years in Account Management or Renewals Management for SaaS.
• Comfortable discussing cloud-based deployments and APIs.
• Experience with DevOps, IT Ops, Engineering, or Data teams.
• Strong communication skills and customer-centric mindset.
• Proven ability to meet or exceed churn mitigation targets.
• Process-oriented with experience in CRM tools.

Benefits

• Remote-first work environment.
• Competitive compensation and stock options.
• 401k match of 4% on contributions.
• Comprehensive healthcare benefits.
• 18 days of paid time off annually.
• Growth opportunities in cutting-edge technology.