Renewals Manager - Remote

Overview

The Renewals Manager is an individual contributor inside-sales role focused on customer retention and growth, managing a portfolio of accounts, driving successful renewals, and uncovering opportunities for expansion.

In Short

• Lead the end-to-end renewals process with high retention rates.
• Build and maintain relationships with decision-makers.
• Identify and close expansion opportunities.
• Use CRM tools for insights and proactive engagement.
• Collaborate with Sales and Customer Success teams.
• Negotiate terms with procurement and legal stakeholders.
• Communicate effectively with internal and external stakeholders.
• Manage time across multiple accounts and deadlines.
• Advocate for customer satisfaction and service excellence.
• Approximately 25% travel required.

Requirements

• 1–2 years of experience in renewals, sales, or customer success.
• Ability to manage multiple accounts and priorities.
• Exceptional communication and relationship-building skills.
• Executive presence for engaging senior stakeholders.
• Strong presentation and problem-solving skills.
• Excellent time management and organization.
• Strong negotiation skills.
• Curious and empathetic with a relationship-first mindset.
• Experience with CRM systems like Salesforce.
• Able to work independently in a fast-moving environment.

Benefits

• Remote work with office setup reimbursement.
• Competitive salary.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life and disability insurance.